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This information is intended to assist clients in understanding the counseling services provided at InnerWork in regard to appointments, fees, insurance coverage, and other assorted topics.

1) Description and Limitations of Services:
  a)

Glen Tig, M.A., LPC is a Jungian psychotherapist specializing in both relationship counseling and depth psychotherapy for individuals.

(After an initial trial period of 3 to 4 sessions, clients who continue to work with Glen usually approach their counseling/therapy/innerwork as a long-term commitment which may span from 6 months to several years. Customarily, clients commit to sessions 2 to 3 months in advance.)

  b)

As a rule, Glen Tig does NOT provide short-term counseling, emergency care, crisis intervention, or case management services.

(Glen will make every effort to be available to clients during a true emergency, but for the most part, Glen's services are limited to scheduled appointments - either on the phone or in person).


2) Appointments and Cancellations:
  a)

InnerWork sessions are usually scheduled 2-3 months in advance. Clients are requested to make EVERY effort to keep EVERY appointment.

  b)

A 30-day notice is required for all cancellations. Full payment will be charged for all sessions cancelled less than 30 days ahead of time.

Charging for "no shows" or last-minute cancellations is not a punitive measure but a practical business policy. In contrast to appointments with medical doctors (or many other professionals), your contract in therapy is not just payment for a service, but also a contract to reserve your “seat” (just for you) for a specific time slot. While you may have good reasons for canceling or not showing up, your seat cannot easily be made available for another client. Additionally, s ince Glen commutes from Canada, he can only maintain the North Carolina office if all client time slots are paid for in full.

That being said, Glen makes every effort to fill vacancies created by short-notice cancellations. If this is successful, the client who cancelled is not charged.

  c) In case of contagious illnesses (even a cold), clients are requested to contact Glen by phone or e-mail to discuss rescheduling for a phone session.
  d) When client payment does not involve insurance reimbursement, clients often approach their fees as a "retainer", making monthly payments at the beginning of each month, expecting no reimbursement for missed sessions.

3) Telephone Policy:
  a) With prior arrangements, clients may choose to hold sessions over the telephone.
  b) Except in rare cases of emergency, telephone sessions should be scheduled ahead of time.
  c) Fees per session are the same over the phone as in the office. On the phone however, clients may occasionally be responsible for some long distance charges. Whereas office sessions are usually scheduled for 50 minutes, phone sessions can sometimes be more flexible in length (charged on a pro-rated basis).

4) Insurance Reimbursement & Diagnoses (pertaining to clients in the US):
  a) Insurance regulations are an inescapable reality in modern counseling practices. However, at InnerWork, we strive to keep such outside intrusions to a minimum.
  b) For example, almost all insurance companies will only reimburse for sessions that are 45-50 minutes in length. Since Innerwork sessions frequently last longer, payment arrangements for additional time are agreed upon individually with each client.
  c) Counseling sessions may or may not be reimbursable on a client's insurance plan.
  d) Except when arrangements are made ahead of time, clients are responsible for filing their own insurance claims. When clients pay at the time of service, they will be given a billing invoice for insurance purposes.
  e) Regardless of determinations made by insurance carriers, clients are responsible for full payment of fees.
  f) Before providing reimbursement, insurance companies customarily require that clients be given a formal, mental health diagnosis.
  g) Upon request, Glen Tig will discuss diagnoses with clients before providing them to an insurance company.
  h) Any diagnosis made will become a part of a client's permanent medical/insurance records.
  i) Due to concerns over confidentiality, InnerWork Psychotherapy and Counseling does not participate in any "managed care" programs

5) Confidentiality:
  All information shared in a session will be kept confidential. However, due to state, provincial, and federal laws, Glen Tig may be required to reveal certain information under the following circumstances:
  a) If Glen Tig suspects from something a client says that a child or elder has been (or will be) abused or neglected.
  b) If Glen Tig suspects from something a client said that the client intends to harm him/herself or another person.
  c) If a judge orders Glen Tig to release information.